Privacy Policy
Effective Date: August 2, 2026
Last Updated: August 2, 2026
Northbridge Institute of Caregiving (“Northbridge,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, submit an application, enroll in a program, complete an assessment, communicate with us, or otherwise use our educational services.
By using our website or services, you acknowledge that you have read this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
Personal and Contact Information
- Full name
- Date of birth or confirmation of age
- Email address
- Telephone number
- Country and place of residence
- Mailing or billing address
- Emergency or alternative contact information when required
Application and Enrollment Information
- Program selected
- Enrollment date and student identification information
- Educational or professional background
- Answers submitted through application and enrollment forms
- Information required to determine program eligibility
- Communications regarding admission, payment, or course participation
Academic and Assessment Information
- Course progress
- Quiz and examination results
- Assignment submissions
- Assessment scores and evaluator feedback
- Attendance at live assessments or instructional sessions
- Recorded skill demonstrations and video presentations
- Certificate and transcript information
- Records of completion, withdrawal, suspension, or resubmission
Recorded assessments may include a learner’s image, voice, performance, and surrounding assessment environment.
Payment Information
We may collect payment-related information such as:
- Amount paid
- Payment date
- Transaction reference
- Billing name and address
- Payment status
- Refund information
Payments may be processed by third-party payment providers. Northbridge does not generally receive or store complete payment-card numbers when payments are processed through an external provider.
Communications
We may retain information contained in:
- Emails
- Contact forms
- Support requests
- Messages through social media or messaging platforms
- Complaints, appeals, or feedback
- Partnership and employment inquiries
Website and Technical Information
When you use our website, we or our service providers may automatically collect:
- Internet Protocol address
- Browser type
- Device type
- Operating system
- Approximate location based on IP address
- Pages visited
- Date and time of access
- Referring website
- Website interactions
- Cookie and similar technology information
2. How We Collect Information
We may collect information:
- Directly from you
- Through application and enrollment forms
- When you create or use a student account
- When you complete lessons, examinations, or assessments
- When you submit recorded or live practical demonstrations
- When you contact our staff or representatives
- Through payment and educational technology providers
- Automatically through our website and cookies
- From an authorized partner or sponsoring organization
- From publicly available sources where permitted by law
3. How We Use Personal Information
We may use personal information to:
- Process applications and enrollments
- Confirm learner identity and eligibility
- Provide access to courses and learning materials
- Administer examinations and practical assessments
- Evaluate learner performance
- Record academic progress
- Issue certificates, transcripts, and other academic records
- Verify the authenticity of credentials issued by Northbridge
- Process payments and refunds
- Respond to questions and support requests
- Communicate important program and policy updates
- Prevent fraud, impersonation, cheating, and misuse
- Protect students, staff, systems, and institutional resources
- Improve our courses, website, and student services
- Conduct internal quality-assurance activities
- Maintain financial, academic, and administrative records
- Comply with legal, regulatory, tax, and contractual obligations
- Establish, exercise, or defend legal claims
- Send promotional communications where permitted by law
We will not use personal information for an unrelated purpose without providing appropriate notice or obtaining consent where required.
4. Legal Bases for Processing
Where European or similar data-protection laws apply, Northbridge may process personal information on one or more of the following legal bases:
Contract
Processing may be necessary to review an application, enroll a learner, provide training, administer assessments, process payment, or issue a certificate.
Legal Obligation
Processing may be required to comply with tax, accounting, consumer-protection, fraud-prevention, record-keeping, or other legal obligations.
Legitimate Interests
We may process information where reasonably necessary to:
- Operate and improve our educational services
- Maintain academic integrity
- Protect our systems and users
- Respond to inquiries
- Prevent fraud and misuse
- Maintain appropriate institutional records
- Promote our programs to individuals who may reasonably expect such communication
We consider the possible effects on individual privacy before relying on legitimate interests.
Consent
We may rely on consent for optional marketing, certain cookies, recorded testimonials, promotional use of images, or other processing where consent is legally required.
You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
5. Assessment Recordings
Practical assessments may be conducted:
- Through a live online session
- Through a recorded video presentation
- In person, where local arrangements are available
Assessment recordings may be reviewed by authorized assessors, academic personnel, quality-assurance staff, or service providers supporting program delivery.
Recordings are used for assessment, identity confirmation where appropriate, academic-integrity review, moderation, appeals, quality assurance, and the resolution of disputes.
Students must not include unnecessary personal information about other individuals in an assessment recording. Any volunteer appearing in a recording should be informed and should provide appropriate permission before participation.
Assessment recordings will not be used publicly for advertising, demonstrations, or promotional materials without separate permission.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Operate essential website functions
- Remember preferences
- Maintain security
- Understand website usage
- Measure website performance
- Support analytics
- Deliver or measure advertising where permitted
Where required by law, non-essential cookies will be used only after consent has been obtained.
You may manage cookies through the cookie banner or your browser settings. Disabling certain cookies may affect website functionality.
7. Marketing Communications
We may send information about:
- Enrollment opportunities
- New programs
- Tuition offers
- Program deadlines
- Institutional news
- Educational content
- Related Northbridge services
You may unsubscribe from marketing emails by using the unsubscribe option provided or by contacting us.
Administrative messages concerning enrollment, payment, assessments, policies, account security, or course access are not promotional messages and may still be sent when necessary.
8. How We Share Information
We may disclose personal information to trusted third parties that assist us with:
- Website hosting
- Learning-management systems
- Video conferencing
- Assessment delivery
- Cloud storage
- Email and communications
- Payment processing
- Student support
- Analytics
- Cybersecurity
- Certificate or credential verification
- Accounting, legal, or professional services
These providers may process information only as necessary to perform their services and are expected to protect it appropriately.
We may also disclose information:
- To an organization sponsoring or enrolling a learner, where authorized
- To an authorized regional partner assisting with enrollment or assessment
- To government, regulatory, judicial, or law-enforcement authorities when legally required
- To protect the rights, property, safety, or security of Northbridge or others
- In connection with a merger, reorganization, sale, transfer, or similar institutional transaction
- With the individual’s consent or instruction
Northbridge does not sell personal information for money.
9. International Data Transfers
Northbridge serves learners internationally. Personal information may therefore be processed or stored in countries other than the country in which it was collected.
These countries may have different data-protection laws. Where required, we use appropriate safeguards for international transfers, which may include contractual protections, recognized transfer mechanisms, security controls, or consent where legally permitted.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, academic, financial, security, and operational requirements.
Retention periods may vary according to the type of record:
- Inquiry records may be retained for a reasonable follow-up period
- Student and academic records may be retained for credential verification and institutional record keeping
- Payment and financial records may be retained as required by tax and accounting laws
- Assessment recordings may be retained through grading, moderation, appeal, and quality-assurance periods
- Complaints and legal records may be retained until the matter and relevant limitation periods have concluded
- Marketing information may be retained until consent is withdrawn or an objection is received
Information that is no longer required will be deleted, anonymized, or securely destroyed where reasonably possible.
11. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Accidental disclosure
- Destruction
These safeguards may include access controls, password protection, restricted staff access, secure service providers, backups, encryption where appropriate, and staff confidentiality requirements.
No website, electronic transmission, or storage system is completely secure. We therefore cannot guarantee absolute security.
Users are responsible for protecting their account credentials and notifying Northbridge promptly if they suspect unauthorized access.
12. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request information about how your data is processed
- Access personal information held about you
- Request correction of inaccurate or incomplete information
- Request deletion of certain information
- Request restriction of processing
- Object to certain processing, including direct marketing
- Withdraw consent
- Request a portable copy of certain information
- Opt out of certain sales or sharing where applicable
- Limit certain uses of sensitive personal information where applicable
- Receive equal service without discrimination for exercising privacy rights
- Lodge a complaint with an appropriate data-protection authority
These rights are subject to legal limitations. For example, Northbridge may need to retain academic records, transaction information, or evidence of assessments even after a deletion request.
To exercise a privacy right, contact:
Email: info@northbridgeinstituteofcaregiving.com
We may request information necessary to verify your identity before completing a request.
Where the GDPR applies, valid requests will generally be addressed without undue delay and within one month, subject to permitted extensions.
13. California Privacy Rights
Where the California Consumer Privacy Act and its amendments apply, eligible California residents may have rights to:
- Know which categories of personal information are collected
- Know the purposes for which information is used
- Know the categories of recipients to whom information is disclosed
- Request access to specific information
- Request correction
- Request deletion, subject to exceptions
- Opt out of the sale or sharing of personal information
- Limit certain uses of sensitive personal information
- Receive non-discriminatory treatment for exercising their rights
Northbridge does not sell personal information for monetary compensation.
The applicability of California privacy rights depends on statutory eligibility and whether Northbridge meets the relevant legal thresholds.
14. European and United Kingdom Privacy Rights
Individuals in the European Economic Area, Switzerland, or the United Kingdom may have rights of access, rectification, erasure, restriction, objection, data portability, withdrawal of consent, and complaint to the relevant supervisory authority.
Where applicable, individuals may object at any time to the use of their personal information for direct marketing.
Northbridge will not make a decision producing significant legal or similarly significant effects based solely on automated processing unless permitted by law and accompanied by required safeguards.
15. Children’s Privacy
The Patient Care Assistant Program is intended for applicants who meet the published minimum age requirement.
Northbridge does not knowingly collect personal information from children below the minimum legally permitted age without appropriate authorization from a parent or legal guardian.
If you believe a child has provided personal information improperly, contact us so that we may review and address the matter.
16. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, social-media platforms, or other external services.
Northbridge does not control the privacy practices of those third parties. Users should review the privacy policies of external services before providing personal information.
17. Academic and Credential Verification
Northbridge may confirm limited information when a legitimate request is received to verify a certificate or academic record.
Verification may include:
- Learner name
- Program completed
- Credential issued
- Completion or issue date
- Credential status
- Credential identification number
Additional academic information will not ordinarily be disclosed without authorization or another lawful basis.
18. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in:
- Our services
- Technology
- Legal requirements
- Institutional practices
- Data-protection standards
The revised policy will be posted with an updated effective date. Material changes may also be communicated through email, the student platform, or another appropriate method.
Continued use of our services after an updated policy takes effect constitutes acknowledgement of the revised policy, subject to any consent requirements imposed by law.
19. Contact Us
Questions, concerns, complaints, or privacy-right requests may be directed to:
Northbridge Institute of Caregiving
Email: info@northbridgeinstituteofcaregiving.com
Mailing address: [Insert registered business mailing address]
When contacting us, please include enough information for us to understand and respond to your request.
20. Complaints
We encourage individuals to contact Northbridge first so that we may attempt to resolve any privacy concern directly.
Where applicable, individuals may also lodge a complaint with the data-protection or privacy authority responsible for their country or region.